Quest will not accept returned goods without prior consent, except under guarantee. If Quest agrees to accept returned goods other than under guarantee the goods shall be in original condition. A handling charged will be levied on returned goods. If there are shortages or damages to the goods occurring in transit, the Customer must notify Quest 14 days from the date of delivery, giving full details of any such shortages or damages and the Customer must return the goods to Quest together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods dispatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the 14 day inspection period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time will be rejected by us.